No fuss guarantee

You know what aggravation is.  Your life may be full of it.  But not here.  We want you to enjoy shopping with us and to like what you buy.  If you are ever dissatisfied, let us fix the problem...with an exchange, a refund, and (when appropriate) an apology.

So that at least this little corner of your world remains aggravation free.

What this means

You may return any purchase made at B Independent for a period of thirty (30) days, so long as the item is in saleable condition.*  When making a return:

1. Complete the Merchandise Return Form included with the shipment.  Be sure to indicate whether you wish a refund or an exchange:

   If you request a refund, we will  issue a refund for the amount of the purchase (shipping not included) within three weeks. If you request an exchange, B Independent will pay to ship the replacement order. Note: Returns over $50 require a return authorization number: call 913-390-0247 to obtain.

2. Mail insured via the postal service or send by UPS to:

   B Independent Returns

   14720 South Seminole Drive

   Olathe, KS  66062

You are responsible for return postage.

 * Regulations prohibit the return of certain personal hygiene items.  Videos, tapes, and CDs can be returned only for a same-item exchange when defective.  Rollators and telephones have a 15% restocking fee, since they must be totally checked out before being placed back in inventory.

Questions or problems?

Call us at 913-390-0247(weekdays between 8:00 and 5:00 central time, please).  We'll be glad to help!