Welcome to our help desk. Whether you are a first-time
visitor or a returning friend, we will try to answer your questions about our
site...and about us.
What would you
like to know?
Hopefully, that topic
appears to the left. If so, click on
it. If not, e-mail us your
question. We're fast in responding - you should hear back within 24
us introduce ourselves
Let's start with
B Independent is the
brainchild (and heartchild) of two couples living with brain
injury. We'd like to introduce ourselves.
Former college teacher, computer guru, passionate
advocate for those with brain injuries, and general guiding light. Married to Sandra.
was a teacher and trainer pre-bonk, now advises and does new
product testing. Mother of Corinne and sister of Sheila.
Contributes heart, inspiration, and e-commerce
experience; runs store. Mother of three - Al, Shandy, and Ladan - and wife
of Massoud. Also, camera-shy (sorry, no photo!).
Business graduate, manager, visionary; our money man
and long range planner. Related to everyone above!
now, some important assurances.
companies talk a good game when it comes to customer service. But
do they deliver? Only their customers know.
you like to "meet" over 2200 of B Independent's customers and get their opinion of our service? It's
easily done! Just take a look at our customer
comments on ebay. We do indeed deliver.
love to get your take on how we are doing. What pleases you?
What doesn't? Where do we excel? Where do we fall short?
How can we improve? Please
clue us in - leave feedback.
Our secure server software (SSL) is industry standard and among the best
software currently available for secure commerce.
If you are unhappy with a purchase, e-mail us and we will make it
We do not sell, trade, or rent your personal information to others.
To learn more about our safeguards, just
click the appropriate underlined sentence above. These topics also appear to
the left, in the Help with
will opt for the convenience and safety of our shopping cart. However,
we do offer three other options:
- print out our
Form, complete, give credit card
information, sign and FAX your
order to us at 913-390-7090.
simply print out, complete, and mail the Order
Form with your check or money order.
Phone - jot down item numbers and quantities, then call us at
weekdays from 8 am to 5 pm CST. We'll do the rest.
learn more about shopping on-line, read our ordering
NOTE: Institutional buyers can find out about